[White Paper] A Three-Step Framework for Increasing ROI, Reducing Risk, and Lowering Costs by Automating IT Change Management

Description:
In order for businesses to stay on top of their competition and run a tightly knit operation they must be able to accommodate change effectively.

Complex changes can be costly and time consuming which is why it is important to have a good plan in place to reduce downtime as well as costs.

This white paper will outline the processes and tools your organization needs to address the challenge of change chaos and evolve beyond ITIL-based change management to change automation. Read on to learn more about change management, decrease complexity, gain availability, and have a strong return on investment (ROI).

Other topics include:

- The Intact Technology Change Management Framework
- The sequential step approach to helping businesses achieve change automation
- Success stories: HP and Intact Technolog - change management in action

Posted on: 18 Jun 2009
Published on: 18 Jun 2009
Source: Hewlett-Packard Company
Format: Adobe Acrobat (.pdf)
Length: 12 page(s)
Language: English
Copyright: Hewlett-Packard Company
Author: Hewlett-Packard Company
Price: FREE
preview and download

Technorati : Business Intelligence, Change Management, Cost Benefit Analysis, Data Center Consolidation, Data Center Design, Data Center Infrastructure
Del.icio.us : Business Intelligence, Change Management, Cost Benefit Analysis, Data Center Consolidation, Data Center Design, Data Center Infrastructure

[White Paper] How to Simplify .NET Testing

Description:
HP QuickTest Professional software is a useful tool for regression test and function test automation. This paper will briefly review the challenges or testing Windows Forms applications and review the functionality of HP QuickTest Processional and its .NET add-in capabilities. Infragistics has also teamed up with HP enabling enable automated testing of the presentation layer in Windows Forms applications.

*Photo by ...morguefile

Posted on: December 01, 2007
Published on: December 01, 2007
Source: Hewlett-Packard Company
Format: Adobe Acrobat (.pdf)
Length: 4 page(s)
Language: English
Copyright: Hewlett-Packard Company
Author: infragistics
Price: FREE
Right click here to download

Technorati : .Net, HP, Testing, infragistics
Del.icio.us : .Net, HP, Testing, infragistics

[White Paper] Application Performance Management Best Practices

Description:
The foundation for any good application performance management strategy is an understanding of the current environment. With network and application usage increasing, IT organizations face serious challenges in meeting corporate and business unit demands. Read this expert E-Guide--a series of previously published Expert Tips from SearchNetworking.com--and see how organizations are keeping application traffic moving smoothly and efficiently, while introducing new applications seamlessly into the mix.

*Photo by ...morguefile

Posted on: April 29 2009
Published on: April 29 2009
Source: Orange Business Services
Format: Adobe Acrobat (.pdf)
Length: 11 page(s)
Language: English
Copyright: Orange Business Services
Author: Orange Business Services
Price: FREE
Right click here to download

Technorati : Application Availability, Application Monitoring, Application Performance Management
Del.icio.us : Application Availability, Application Monitoring, Application Performance Management

[White Paper] A Comprehensive Approach to Practicing ITIL Change Management

Description:
Batch processing is a critical part of most enterprises. It is a foundation technology for applications including e-commerce, accounting, stock and inventory control, enterprise resource planning, customer service, and many more. Any disruption to batch processing can have a huge impact to the business through downtime, lost revenue, contract penalties and more.
Batch processing is a foundation technology in the modern enterprise.

ITIL, IT Infrastructure Library, is a set of best practices for IT organizations to make sure that IT is able to deliver consistent business service.
Three key areas of ITIL apply to address the problem of effectively managing change:

• Service Desk


• Configuration Management


• Change Management

Central to these ITIL best practices is the implementation of a Configuration Management Database (or CMDB) - a central database used to record the status of all relevant configuration items throughout the enterprise.


*Photo by morguefile

Posted on: 17 Apr 2009
Published on: 17 Apr 2009
Source: BMC Software, Inc
Format: Adobe Acrobat (.pdf)
Length: 7 page(s)
Language: English
Copyright: BMC Software, Inc
Author: BMC Software, Inc
Price: FREE
Right click here to download

Technorati : CMDB, Change Management, Configuration Management, Database Management Software, Enterprise Systems, IT Best Practices, IT Services, ITIL
Del.icio.us : CMDB, Change Management, Configuration Management, Database Management Software, Enterprise Systems, IT Best Practices, IT Services, ITIL

[White Paper] 2009 Security Mega Trends Survey

Description:
The 2009 Security Mega Trends Survey helps us to better understand if certain publicized IT risks to personal and confidential data are, or should be, more or less of a concern for organizations. The results of the study are helpful to organizations struggling to understand how they should allocate resources to help ensure their information assets are safeguarded.

Based on interviews with IT experts in operations and information security, following eight Mega Trends for this study were selected: cloud computing, virtualization, mobility and mobile devices, cyber crime, outsourcing to third parties, data breaches and the risk of identity theft, peer-to-peer file sharing and Web 2.0.

Posted on: 02 Feb 2009
Published on: 02 Feb 2009
Source:Lumension
Format: Adobe Acrobat (.pdf)
Length: 30 page(s)
Language: English
Copyright: Lumension
Author:Larry Ponemon
Price: FREE
Right click here to download

Technorati : Data Security, Security Best Practices, Security Policies, Security Threats
Del.icio.us : Data Security, Security Best Practices, Security Policies, Security Threats

[White Paper] Why Free Patch Management Tools Could Cost You More

Description:
Today's current economic situation underscores the importance of scrutinizing all business expenses, particularly within IT. As organizations look to keep operating expenses down, "free" technology solutions start to look more attractive. However, when choosing a solution for patching your systems and servers, it is important to consider the total cost of ownership (TCO) and the difference in key capabilities between point patching products and comprehensive patch management solutions. Although point patching products, such as Microsoft's Windows Software Update Services (WSUS) may look more attractive on the surface, closer inspection often reveals hidden costs and missing capabilities. These solutions ultimately could end up costing organizations more money in the end to fully protect their IT environments. Microsoft's WSUS lack of scalability, coverage and flexibility could leave organizations with fragmented patch management and weaker security posture while also being a more costly and cumbersome option for organizations to maintain.

*Photo by stock.xchng

Posted on: January 2009
Published on: January 2009
Source: KACE & Lumension
Format: Adobe Acrobat (.pdf)
Length: 11 page(s)
Language: English
Copyright: by KACE & Lumension
Price: FREE
Right click here to download

Technorati : TCO, patch management, system management, total cost of ownership
Del.icio.us : TCO, patch management, system management, total cost of ownership

[White Paper] What to Say to a Porcupine: Strategies for Dealing with Difficult Customers

Description:

Discover how to change the way people react to you in your most difficult customer support situations.

As a customer service and support professional, it is imperative that in today's challenging service environment you learn how to deal with difficult customers; to deliver on your goal of making them happy and increasing retention. Explore some of the latest techniques in communications skills and behavioral psychology to break down the mechanics of difficult customer transactions, learning the skills that will help both you and your customers feel at ease in any situation.

Posted on:27 Jan 2009
Published on: 27 Jan 2009
Source: Parature
Format: Adobe Acrobat (.pdf)
Length: 10 page(s)
Type:White Paper
Language: English
Copyright:Parature
Author: Parature
Price: FREE
Right click here to download

Technorati : CRM, Customer Support, Help Desk, On-Demand Customer Service, customer service, making
Del.icio.us : CRM, Customer Support, Help Desk, On-Demand Customer Service, customer service, making

[White Paper] Why Open Source BI and Data Warehousing

Claudia Imhoff, Ph.D. Examines Why Open Source BI and Data WarehousingSolutions Are Gaining in Acceptance.

Description:
In the beginning, open source solutions were the shiny play things of the techno crowd. They were fun, new, and most importantly, free. No one would have BI,Business Intelligence,Data Warehouses,IT Departments,Open Source,Systems Managementconsidered using them in any real world corporate IT shops.

But times have changed. Today, open source solutions are not only being considered, they are being implemented by large and small enterprises -- at rates that are mind-boggling. This paper examines the challenges faced by organizations today regarding their BI/data warehousing environments, why traditional solutions fall short, and the rise of upstart open source companies.

*Photo by "stock.xchng"

Posted on:19 Jan 2009
Published on: 19 Jan 2009
Source: Infobright, Inc.
Format: Adobe Acrobat (.pdf)
Length: 10 page(s)
Language: English
Type: White Paper
Copyright: Infobright, Inc.
Right click here to download

Technorati : BI, Business Intelligence, Data Warehouses, IT Departments, Open Source, Systems Management
Del.icio.us : BI, Business Intelligence, Data Warehouses, IT Departments, Open Source, Systems Management

[White Paper] IT Service Management: It's About Managing Change

Description:

Implementing ITSM is as much an educational and change management task as a technology task; to ensure its success, IT executives must obtain executive and broad organizational support, engage IT staff responsible for both managing and executing ITSM processes, and overcome resistance to change.

It's also critical that the organization addresses its competencies, rather than merely skills, and ensure that the changes it implements are internalized.

This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering.

*Photo by "stock.xchng"

Posted on:01 Dec 2008
Published on: 26 Nov 2008
Source: Hewlett-Packard Company
Format: Adobe Acrobat (.pdf)
Length: 8 page(s)
Language: English
Type: White Paper
Copyright: Hewlett-Packard Company
Right click here to download

Technorati : Change Management, IT Infrastructure, IT Service Management, IT Systems, ITIL, ROI
Del.icio.us : Change Management, IT Infrastructure, IT Service Management, IT Systems, ITIL, ROI

[White Paper] Adding Mainframe Focus to End-to-End Application Performance Management

Description:
This white paper is written for CIOs and IT executives tasked with providing a strategic vision for delivering high-quality business applications at a reasonable price. It addresses high-level objectives, such as aligning IT with the business, improving IT service quality, and reducing IT costs, and also provides a structure for addressing tactically-oriented challenges, such as superior end-to-end application performance management. The paper discusses end-to-end application performance management in the context of the impact to the business.

It then highlights CA's application quality and performance management solutions for both Web and mainframe applications, with particular focus on the integration of CA Wily with AQM Solutions' TRILOGexpert APC for TriTune with Performance Desktop. This combination opens up the "black box" of Web-to-mainframe transactions, providing visibility essential to the process of effectively addressing end-to-end application performance management. It concludes with the Enterprise Management Associates (EMA) perspective on the market in general, and on the CA solution in particular.

*Photo by "SXC"

Posted on: April 2008
Published on: April 2008
Source: CA
Format: Adobe Acrobat (.pdf)
Length: 12 page(s)
Language: English
Copyright: CA
Price: FREE
Right click here to download

Technorati : Application Availability, Application Monitoring, Application Performance Management, CA
Del.icio.us : Application Availability, Application Monitoring, Application Performance Management, CA

[White Paper] Application Quality Lifecycle: Security, Functional and Performance Testing

Description:
Web applications must be built with improved security features to fulfill their economic promise and protect organizations against liability and loss. HP QAInspect delivers automated security information that QA professionals and software testers can access at any point in the application development process to identify and remediate potential security defects.

The benefits of function- performance- and security -testing within a single development process reach across all levels of an organization. For developers, it means much less time spent on patches for existing products and more time building new products or features.

The overall development cycle becomes a verifiable and defensible best-practices environment in which documentation of sound security oversight helps prove corporate regulatory compliance and defend against potential tort liability. QA regains control over a critical area of what customers consider to be an essential part of application quality. Security staff become advisors, not adversaries, within the development process.

There is a better way to build and test web applications. HP QAInspect's automated, integrated approach to application security testing is the key to this smarter, faster, better way to move essential business operations online-quickly, safely, and securely.

*Photo by " stock.xchng "

Posted on:25 Feb 2008
Published on: 01 Dec 2007
Source: Hewlett-Packard Company
Format: Adobe Acrobat (.pdf)
Length: 8 page(s)
Language: English
Type: White Paper
Copyright: Hewlett-Packard Company
Right click here to download

Technorati : Application Quality, Application Security, Functional Testing, HP, Mercury, Performance Testing, Security Testing
Del.icio.us : Application Quality, Application Security, Functional Testing, HP, Mercury, Performance Testing, Security Testing

[White Paper] Application Monitoring: Best Practices for Application Performance

Description:
A majority of applications fail at some point due to both expected and unexpected quality errors. Without an effective monitoring system, organizations are unable to identify and provide actionable alerts in real-time when errors are detected. They are then unable to ensure optimal application availability and reliability.

This white paper explores approaches for effectively monitoring business applications to ensure they achieve optimal performance and uptime. Discover the various expected and unexpected application errors that can arise during software development. Learn why an effective monitoring solution for line of business applications should be based on an always-on approach that combines reactive and proactive techniques to detect both expected and unexpected errors. Explore a practical example of how an actual organization implemented en effective monitoring solution to achieve enhanced application performance.

* Photo by SXC

Posted on: 19 Nov 2008
Published on: 01 Jan 2007
Source: AVIcode,Inc.
Format: Adobe Acrobat (.pdf)
Length: 6 page(s)
Language: English
Copyright: AVIcode,Inc.
Price: FREE
Right click here to download

Technorati : Application Availability, Application Monitoring, Application Performance Management, Software Quality Assurance
Del.icio.us : Application Availability, Application Monitoring, Application Performance Management, Software Quality Assurance

[White Paper] Customer Best Practices: Manual & Component Based Testing Methods

White Paper Description:
The goal of functional testing is simply to ensure that an application works as it should from the end user's perspective. Manual functional testing calls upon business analysts and testers to capture user requirements, prepare test plans, and document their interactions with the application in order to validate the software's operations. Through test automation, functional test scripts that have already been validated can be quickly applied to every application that uses that particular component of software, so more tests can be done in less time.

There are many myths about both manual and automated functional testing. Many people believe that test automation is too expensive relative to its value; therefore it should be used rarely if at all. Others (such as agile developers) insist that automation of 100 percent of all tests is the ultimate objective.
This paper is not intended as a primer on implementation best practices, but here are a few "lessons learned" and considerations for the companies considering the move to Mercury Business Process Testing.

• Start with Mercury Business Process Testing for Manual Testing


• Don't jump to the keyword-driven model prematurely


• Don't scrimp on training


• Give Mercury your feedback

* photos source from " stock.xchng "

Posted on: 29 Apr 2008
Published on: 01 Jan 2006
Source: Hewlett-Packard Company
Format: Adobe Acrobat (.pdf)
Length: 8 page(s)
Language: English
Type: White Paper
Copyright: Hewlett-Packard Company
Right click here to download

Technorati : Business Processes, Customers, Functional Testing, Mercury, Software Quality Assurance, Software Testing
Del.icio.us : Business Processes, Customers, Functional Testing, Mercury, Software Quality Assurance, Software Testing

[White Paper] Testing Tools to Support Agile Software Delivery

Description:
The use of Agile methods to deliver software can result in shorter delivery timescales, reduced costs and enhanced quality. This white paper demonstrates how the implementation of automated testing using Borland SilkTest can provide speed, repeatability and accuracy. If you're going Agile, download this paper to avoid the pitfalls and ensure your approach can handle the load.

Posted on: 02 Dec 2008
Published on: 02 Dec 2008
Source: Borland
Format: Adobe Acrobat (.pdf)
Length: 8 page(s)
Language: English
Copyright: Borland
Price: FREE
Right click here to download

Technorati : Application Life-Cycle Management, Borland, Change Management, Configuration Management, Java, SilkTest, Testing
Del.icio.us : Application Life-Cycle Management, Borland, Change Management, Configuration Management, Java, SilkTest, Testing

[White Paper] Automated Testing of Privilege Escalation in Web Applications

White Paper Description:
Privilege Escalation vulnerabilities in web applications have existed since the early days of web applications, yet since testing for them is such a complicated and tedious manual task, they are often overlooked in web application assessments.
Furthermore, since Privilege Escalation is considered a "Logical Vulnerability" that can only be assessed by humans, most assume that it is not possible to implement a successful automated process which will locate all such issues.
While there is truth in this assumption, things are not as bleak as they appear. Automated processes can help with making the testing process faster and more streamlined, and although it cannot cover all Privilege Escalation scenarios, it can certainly assist greatly with tasks such as Differential Analysis of URLs, given the proper technology and heuristics.
Watchfire AppScan 7.0 introduces an automated Differential Analysis, which saves auditors a substantial amount of time, allowing them to invest their precious resources in other aspects of web application vulnerability assessments.

* photos source from " everystockphoto "

Posted on:11 Dec 2008
Published on: 11 Dec 2008
Source: Logicalis
Format: Adobe Acrobat (.pdf)
Length: 8 page(s)
Language: English
Type: White Paper
Copyright: Logicalis
Right click here to download

Technorati : APM, Application Performance Management, Logicalis, Software Testing, Testing
Del.icio.us : APM, Application Performance Management, Logicalis, Software Testing, Testing

Case Study - Sterling Commerce and Crowley Maritime

Description:
Crowley Maritime, offering a range of services such as shipping and barge towing, needs rapid customer billing and invoicing. The company's electronic data interchange (EDI) volume increased by 500 percent over five years, and management wanted to sustain this growth without harming service delivery. Find out how an integration solution enabled Crowley to support new growth without adding new staff, while reducing costs.

Posted on: Oct 2008
Published on: Oct 2008
Source: Sterling Commerce
Format: Adobe Acrobat (.pdf)
Length: 5 page(s)
Language: English
Type:Case Study
Price: FREE
Copyright: Sterling Commerce
Right click here to download

Technorati : EDI, Electronic Data Interchange, IT management service, IT management software, Sterling Commerce
Del.icio.us : EDI, Electronic Data Interchange, IT management service, IT management software, Sterling Commerce

[White Paper] Business Intelligence: The Strategic Imperative for CIOs

Overview:
Business intelligence (BI) allows organizations to integrate applications and databases essential to users and enables analysis of information to optimize decision-making. The hitch is in finding the right combination of information accessibility and processing power to effectively support BI across the extended enterprise.

This paper will help CIOs answer the following questions:

- How simple is it to answer event-driven or ad hoc questions based on current systems and data?

- What proportion of time is spent on collection and input of data as opposed to analysis?

- Is the IT department consumed with running queries, reports, and obtaining information from disparate databases?

- How easily and quickly can information be disseminated to the people who need it, in the format they want?

- Is it easy to identify trends in the organization's performance?

- Does senior management have a single view of information?

- Can information be distributed to customers, employees, and partners in a consistent fashion?

Posted on: 18 Jun 2008
Published on: 01 Jan 2007
Source: Information Builders
Format: Adobe Acrobat (.pdf)
Length: 11 page(s)
Type: White Paper
Language: English
Price: FREE
Right click here to download

Technorati : BI, Business Intelligence, CIO, Information Builders
Del.icio.us : BI, Business Intelligence, CIO, Information Builders

[White Paper] Customer Best Practices: Tips for Implementing HP Quality Center Software

White Paper Description:
HP Quality Center is a web-based system for automated software quality testing across a wide range of IT and application environments. It is designed to optimize and automate key quality activities, including requirements, test and defects management, functional testing and business process testing. At all points in the process, you have visibility into where your quality project stands, so you can optimize software quality while managing and controlling risk as you develop and test an application. HP Quality Center includes industry-leading products such as HP TestDirector for Quality Center software, HP QuickTest Professional software, HP WinRunner software and the new HP Business Process Testing software.

Posted on:18 Nov 2008
Published on: 01 Jun 2007
Source: Hewlett-Packard Company
Format: Adobe Acrobat (.pdf)
Length: 12 page(s)
Language: English
Type: White Paper
Right click here to download

Technorati : Customer Service, Software Best Practices, Software Development Methodologies, Software Implementation, Software Project Management, Software Quality Assurance, Software Testing
Del.icio.us : Customer Service, Software Best Practices, Software Development Methodologies, Software Implementation, Software Project Management, Software Quality Assurance, Software Testing

[White Paper]Increasing Profitability through Intelligent Interactions

Title:
Increasing Profitability through Intelligent Interactions: Innovative Marketing Strategies in the Communications Industry.

Description:
Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth。

Posted on:14 Dec 2008
Published on: 14 Dec 2008
Source: Infor CRM
Format: Adobe Acrobat (.pdf)
Length: 16 page(s)
Type:White Paper
Language: English
Price: FREE
Right click here to download

Technorati : CRM, Customer Service, infor
Del.icio.us : CRM, Customer Service, infor

[White Paper] On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision

Description:
Customer relationship management (CRM) has moved to center stage as the business tool of choice for developing purchasing insight, fostering loyalty and driving profitability.
This whitepaper examines the 10 most important considerations associated with CRM software selection. Explore both on-demand and on-premise CRM deployments and how they meet the following criteria:

• 
  

  Data and application hosting

  
  


• 
  

  Total cost of ownership

  
  


• 
  

  Speed and ease of deployment

  
  


• 
  

  Ease of on-going support and administration

  
  


• 
  

  Front-to-Back-Office Integration

  
  


• 
  

  Customization

  
  


• 
  

  Full Suite CRM

  
  


• 
  

  Mobility

  
  


• 
  

  On-the-ground support

  
  


• 
  

  Deployment Choice

  
  

Posted on:14 Aug 2008
Published on: 14 Aug 2008
Source: Sage (UK) Limited
Format: Adobe Acrobat (.pdf)
Length: 15 page(s)
Type:White Paper
Language: English
Price: FREE
Right click here to download

Technorati : CRM, Customer Data Management, Customer Service, Disaster Recovery, SMBs, Security, TCO, Vendors
Del.icio.us : CRM, Customer Data Management, Customer Service, Disaster Recovery, SMBs, Security, TCO, Vendors