[White Paper] What to Say to a Porcupine: Strategies for Dealing with Difficult Customers

Description:

Discover how to change the way people react to you in your most difficult customer support situations.

As a customer service and support professional, it is imperative that in today's challenging service environment you learn how to deal with difficult customers; to deliver on your goal of making them happy and increasing retention. Explore some of the latest techniques in communications skills and behavioral psychology to break down the mechanics of difficult customer transactions, learning the skills that will help both you and your customers feel at ease in any situation.

Posted on:27 Jan 2009
Published on: 27 Jan 2009
Source: Parature
Format: Adobe Acrobat (.pdf)
Length: 10 page(s)
Type:White Paper
Language: English
Copyright:Parature
Author: Parature
Price: FREE
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Technorati : CRM, Customer Support, Help Desk, On-Demand Customer Service, customer service, making
Del.icio.us : CRM, Customer Support, Help Desk, On-Demand Customer Service, customer service, making