2009/04/29
2009/04/26
[White Paper] A Comprehensive Approach to Practicing ITIL Change Management
Description:
Batch processing is a critical part of most enterprises. It is a foundation technology for applications including e-commerce, accounting, stock and inventory control, enterprise resource planning, customer service, and many more. Any disruption to batch processing can have a huge impact to the business through downtime, lost revenue, contract penalties and more.
Batch processing is a foundation technology in the modern enterprise.
ITIL, IT Infrastructure Library, is a set of best practices for IT organizations to make sure that IT is able to deliver consistent business service.
Three key areas of ITIL apply to address the problem of effectively managing change:
- Service Desk
- Configuration Management
- Change Management
Central to these ITIL best practices is the implementation of a Configuration Management Database (or CMDB) - a central database used to record the status of all relevant configuration items throughout the enterprise.
*Photo by morguefile
Posted on: 17 Apr 2009
Published on: 17 Apr 2009
Source: BMC Software, Inc
Format: Adobe Acrobat (.pdf)
Length: 7 page(s)
Language: English
Copyright: BMC Software, Inc
Author: BMC Software, Inc
Price: FREE
Right click here to download
