[White Paper] IT Service Management: It's About Managing Change

Description:

Implementing ITSM is as much an educational and change management task as a technology task; to ensure its success, IT executives must obtain executive and broad organizational support, engage IT staff responsible for both managing and executing ITSM processes, and overcome resistance to change.

It's also critical that the organization addresses its competencies, rather than merely skills, and ensure that the changes it implements are internalized.

This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering.

*Photo by "stock.xchng"

Posted on:01 Dec 2008
Published on: 26 Nov 2008
Source: Hewlett-Packard Company
Format: Adobe Acrobat (.pdf)
Length: 8 page(s)
Language: English
Type: White Paper
Copyright: Hewlett-Packard Company
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Technorati : Change Management, IT Infrastructure, IT Service Management, IT Systems, ITIL, ROI
Del.icio.us : Change Management, IT Infrastructure, IT Service Management, IT Systems, ITIL, ROI